Call our team on:  08 9754 3200

Returns and Exchanges

Refund and Returns Policy

Introduction

At NAS Electronics, we are committed to providing high-quality products and ensuring customer satisfaction. Please read the following terms and conditions carefully to understand your rights and our responsibilities.

Warranty

All NAS products are covered by a warranty against defects in materials and workmanship for the specified warranty period.

Each product is tested prior to dispatch and carefully packaged to minimise the risk of damage during transit. If you experience any issues, please contact us for assistance.

Installation and Usage

To ensure optimal performance, products must:

  • Be installed in accordance with the product information and relevant vehicle safety regulations
  • Be used only for their intended purpose
  • Be operated in accordance with all applicable laws

Making a Warranty Claim

  1. Initial Contact
    Contact us by phone or email to describe the issue.
  2. Troubleshooting
    We will assist with troubleshooting where possible.
  3. Return Process
    If required, the product must be returned using a trackable shipping method.
  4. Assessment
    The product will be assessed upon receipt.
  5. Outcome
  • If the product is deemed defective, it will be repaired or replaced and return shipping will be covered by NAS
  • If no fault is found, the product will be returned at the customer’s expense
  1. Proof of Purchase
    Proof of purchase is required for all warranty claims.

Warranty Exclusions

The warranty does not cover:

  • Normal wear and tear
  • Incorrect installation or failure to follow product instructions
  • Use outside the intended purpose
  • Misuse, neglect, or unauthorised repair
  • Use in highly corrosive environments
  • Damage caused by incorrect wiring or excessive voltage
  • Physical damage such as cracked or broken screens
  • Modified or altered cables

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty Period

Warranty periods commence from the date of purchase:

  • NAS Monitors: 2 Years
  • RVCS Monitors: 1 Year
  • Cameras: 1 Year

Contact Information

NAS Security Pty Ltd
Trustee for the Vivian Family Trust

Trading as NAS Electronic Devices

68 Bussell Highway
West Busselton WA 6280
Australia

Phone: (08) 9754 3200
Website: www.naselectronics.com.au

Customer Service Hours:
Monday – Thursday: 8:30 am – 4:30 pm (AWST)
Friday: 8:30 am – 4:30 pm (AWST)